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Software requirements and settings

The recommended software requirements and settings for the Telstra Super website and SuperOnline are:

 PC Environment  Apple 
Browser Pop-up Blocker Disabled
See instructions below		  
Toolbar Pop-up Blocker Disabled
See instructions below		  
Javascript settings Enabled
See instructions below		  
Processor Pentium or equivalent processor G3 or above                                
Operating system Windows® 98, 2000, XP or Vista MacOSX
RAM 32MB 32MB
Internet Access A connection to the internet through an Internet Service Provider
Screen resolution A screen resolution of 1024 x 768 is recommended
Web browser software Internet Explorer 5.5, 6.0, 7.0
Firefox 1.0.4, 2.0
Netscape 7.0, 8.0		 Safari 1.3. 
Firefox 1.0.3

Frequently Asked Questions:

How do I disable the Internet Explorer Pop-up Blocker?
How do I disable the Mozilla Firefox Pop-up Blocker?
How do I disable the Google Toolbar Pop-up Blocker?
How do I disable the Yahoo Toolbar Pop-up Blocker?
How do I enable Javascript in Internet Explorer?
How do I enable Javascript in Mozilla Firefox?


How do I disable the Internet Explorer Pop-up Blocker?

You need to disable the Internet Explorer browser Pop-up Blocker to be able to view SuperOnline functions and information.

To disable the Pop-up Blocker, follow the steps below:

Internet Explorer 6.0 or 7.0

1. Select the 'Tools' menu from the top of your browser toolbar.




2. Select the 'Pop-up Blocker' option, and then 'Pop-up Blocker Settings'.
 



3. In the 'Address of website to allow' input field type ‘http://www.telstrasuper.com.au’.  Select 'Add'.
 



4. Close.

5.  Press the (F5) key on your keyboard to refresh your browser, then try logging again into SuperOnline. 

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How do I disable the Mozilla Firefox Pop-up Blocker?

You need to disable the Mozilla Firefox Pop-up Blocker to be able to view SuperOnline functions and information.

To disable the Pop-up Blocker, simply follow the steps below:

Mozilla Firefox 1.5 or 2.0

1. Select ‘Tools’, then ‘Options’ from the brower menu bar at the top of your window.




2. Click the ‘Content’ panel (Globe of Earth icon), and check the ‘Block pop-up windows’ check box.  Select 'Exceptions...'.




3. In the ‘Address of website’ input box type ‘http://www.telstrasuper.com.au’ and select ‘Allow’.




4. Close

5.  Press the (F5) key to refresh your browser, then try logging again into SuperOnline. 

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How do I disable the Google Toolbar Pop-up Blocker?


If you have downloaded the Google Toolbar, you will also need to disable the Google Toolbar Pop-up Blocker to be able to view SuperOnline functions and information.

Example of Google Toolbar:


1.  To temporarily allow Pop-ups for the Telstra Super website, click on the button for Pop-ups blocked.

2.  To disable the Pop-up Blocker in Google Toolbar permanently for the Telstra Super website, click on the link below to go to the Google Toolbar website for instructions:

http://toolbar.google.com/popup_help.html

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How do I disable the Yahoo Toolbar Pop-up Blocker?


If you have downloaded the Yahoo Toolbar, you will also need to disable the Yahoo Toolbar Pop-up Blocker to be able to view SuperOnline functions and information. 

Example of Yahoo Toolbar:



1.  To temporarily allow Pop-ups for the Telstra Super website, unselect the "Enable Pop-Up Blocker" option.

2.  To disable the Pop-up Blocker in Yahoo Toolbar permanently for the Telstra Super website, click on the link below to go to the Yahoo Toolbar website for instructions:

http://help.yahoo.com/l/us/yahoo/toolbar/features/popupblocker/basic/pub-13.html

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How do I enable Javascript in Internet Explorer?

You need to enable Javascript in your browser to be able to view SuperOnline functions and information.

To enable Javascript, follow the steps below:

Internet Explorer 6.0  or 7.0

1. Select 'Tools' from the top menu.  Choose 'Internet Options'.




2. Click on the 'Security' tab.  Click on 'Custom level...'.




3. Scroll down until you see the section labelled 'Scripting'.  Under 'Active scripting', select the 'Enable' radio button and click 'OK'.




4.  Press the (F5) key on your keyboard to refresh your browser, and then try logging again into SuperOnline.

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How do I enable Javascript in Mozilla Firefox?

You need to enable Javascript in your Mozilla Firefox browser to be able to view SuperOnline functions and information.

To enable Javascript, follow the steps below:

Mozilla Firefox 2.0

1. Select 'Tools' from the top menu bar.  Choose 'Options...'.




2. Select 'Content'.  Select the checkbox next to 'Enable JavaScript' and click 'OK'.




3.  Press the (F5) key on your keyboard to refresh your browser, and then try logging again into SuperOnline.

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If you require any additional assistance, please call 1300 033 166 between 8.00am and 5.30pm (Melbourne time), Monday to Friday, or send us an enquiry.