The app is available for both Apple and Android smartphone and tablet devices.

• Apple devices: those using iOS 10 or above. For example: iPhone 5 or newer
• Android devices:  those using  v6.0 'Marshmallow' and above. For example, Google Pixel 1 & 2, Google Nexus and Samsung phones and tablets (S6-S9 and plus models).

Apple users can download it from the Apple App store, Android users can download it from the Google Play store.

The TelstraSuper app is compatible with iOS 10 and later. The app will be best viewed on iPhone 5 onwards.

The Android app works on devices  using operating system version 6.0 (code name: Marshmallow) and above.
For devices with Android versions below 6.0, members will not be able to download and install the app.

All members except the following are able to access the TelstraSuper app:

• Defined Benefit members
• Members with family law splits
• Members with pending payments

You must  be registered for an online account to be able to log into the TelstraSuper app.

On first login you will be asked to enter your member number and password. You will then be prompted to set up touchID/faceID and a passcode.

If you have not registered for your online account, you can do so by completing our quick online registration.

If you have forgotten your password, you can reset it online.

You will need your PIN to reset your password. If you don’t remember you PIN you can receive it by SMS or by contacting our Member Services team on 1300 033 166.

 Yes, on first login you will be prompted to set up a 4 digit passcode, fingerprint or face recognition if supported by your device. However, you can set this up at any stage and continue to login with your member number and password.

Apple users

You can control your touchID/face ID and passcode in the app under More > Settings . However, if you wish to use faceID, this must be first turned on in the ‘Settings’ section of your device.

Android users

You can control your fingerprint and passcode in the app under More > Settings.

If fingerprint or face recognition fails, you will be asked to enter your passcode.

If you have forgotten your passcode, you will be prompted to enter your member number and online password.

Please note: our Member Services team is able to assist with your online account password reset however passcode, faceID or touchID can only be reset by you on your device. You can reset in the ‘Settings’ page of the app, found in the ‘More’ tab.

If you lose your device you should reset your password. You can reset your password online or call us on 1300 033 166.

To keep your device secure set up a passcode but nothing too obvious like your birthday. Log out of the app when done (we’ll automatically log you out after 20 minutes if you’re no longer using it) and always lock your device when you’re finished using it.