App feedback survey

Question 1: Do you use the TelstraSuper SuperOnline portal?

If no, please skip to question 2

Yes No (please skip to question 2)

1a. What do you check first on your SuperOnline account?

Account balance Statements Investments Insurance details Contributions / account transactions Other

Question 2: Do you use the TelstraSuper app?

if no, please skip to question 3

Yes No (please skip to question 3)

2a. How would you rate the app currently?

2b. On a scale of 0 to 10 (0 being "unlikely" and 10 being "very likely"), how likely are you to recommend the TelstraSuper app to other TelstraSuper members?

2c. How often do you use the app?

2d. What are your goals when you open up the app?

View balance View contributions and transactions View insurance details View statements Other

Question 3: How important is it to view the following information in the TelstraSuper app?

On a scale of 1 to 5 (1 being "least important" and 5 being "extremely important")

Current account balance Historical account balances Balance projections over time Contributions Payment details (if receiving payments) Statements Investment details Insurance details Beneficiaries Mailbox messages Account notifications (e.g. new payment / contribution / statement notification) Unit prices

Question 4: How important is it to be able to complete the following tasks via the TelstraSuper app?

On a scale of 1 to 5 (1 being "least important" and 5 being "extremely important")

Search for and consolidate multiple funds Update investment options Update insurance Update beneficiaries Update personal details Update subscription preferences Talk to TelstraSuper support via Live Chat Use calculators (e.g. retirement projection, insurance, budget)

Question 5: Additional comments about the TelstraSuper apps - do you have anything to add?

Question 6: Are you currently retired, or thinking about retiring in the near future?

Yes No