Member Research 2019
January 30, 2019
You may be contacted during February and March as part of a research project into member satisfaction with super funds.
At TelstraSuper we are committed to delivering better retirement savings outcomes for our members. We conduct member research and participate in industry based member research on a regular basis. The opinions and feedback our members provide are critical to helping us ensure that the products and services we offer are the right ones to meet the needs of our members.
The CSBA FEAL Member NPS Survey
During February and early March we are joining approximately 25 super funds to participate in an industry association led research study, the Member Net Promoter Score Survey.
This short phone based survey is organised by FEAL (Fund Executives Association Limited) and conducted by the research organisation CSBA (Customer Service Benchmarking Australia).
It focuses on member satisfaction and allows us the ability to benchmark our performance against other funds as well as to gain insight into specific drivers of member satisfaction for TelstraSuper. The survey will also run again in July 2019.
Your information
TelstraSuper has provided limited member contact details to CSBA to enable participation in the research. CSBA have signed a privacy deed with TelstraSuper and have committed to ensuring that all member data will be kept secure and used only for the purposes of undertaking this research. You will not be asked to provide sensitive information such as bank details, login details, pin numbers or tax file numbers.
Research outcomes are reported in aggregate and member responses are not reported in a way that allows them to be linked back to an individual member.
What should you do?
Should you be contacted to participate in this research we would be very grateful of your participation and the feedback you provide via the survey. Please be assured that it is legitimate research on behalf of TelstraSuper.
If you have any concerns about being contacted to participate in this or any other research for TelstraSuper you can unsubscribe for research by adjusting your communication preferences in your SuperOnline account. Alternatively you can contact us between 8.30am and 5.00pm (Melbourne time) Monday to Friday on 1300 033 166.