The move to stage 4 COVID-19 restrictions has impacted our head office in Melbourne. Our staff will now have limited access to the office to process mail. As a result, some outgoing mail may be delayed until the restrictions have been lifted.

Incoming mail will still be processed, but members may receive delayed confirmations for certain transactions.

This impacts letter confirmation around things like:

• investment switches
• insurance changes
• consolidation of super accounts
• withdrawals
• changes to personal details
• welcome letters for new members or members transferring divisions

If you transact on your account, the easiest way to confirm the transaction has been completed is to log into your SuperOnline account.

Set yourself up online

With outgoing mail potentially impacted for the foreseeable future, we suggest members take the following actions to ensure we can continue to provide updates electronically.

1. Log into your SuperOnline account. If you’ve never logged in, you can register online for your account.
2. Update your email address in your SuperOnline account.
3. Update your mobile number by calling Member Services on 1300 033 166.
4. Update your communication subscription preference to receive information via email.
5. Download the TelstraSuper app for simple access to your super account details.

Member statements will continue to be sent via mail. We encourage you to choose to receive your statements online.

Contact us on 1300 033 166 if you have any issues logging into your SuperOnline account or updating your personal details.