Where can I get help?

Whether you have a general query or question, would like to see an Adviser from Telstra Super Financial Planning or attend a group seminar, you’ll find all the help you need right here.

Speak to Telstra Super Financial Planning

When you contact Telstra Super Financial Planning, you are guaranteed to speak with an experienced and qualified Adviser. The adviser may ask you some initial questions about you and your family, your current financial position as well as your future goals so they can determine the scope of the advice to be provided. From here, the adviser may be able to answer your questions or provide advice on the spot, recommend that you have a telephone appointment or attend the office for a comprehensive appointment. To discuss your advice needs, call Telstra Super Financial Planning on 1300 033 166. More information about the advice offered by Telstra Super Financial Planning is available on our Financial advice pages. 

Attend a purpose-built information seminar

At Telstra Super we have a specialist team who regularly hold seminars for Telstra staff. We're committed to providing all Telstra business units impacted by retrenchment with timely, relevant and appropriate seminars to assist you and answer your questions face to face.

If you have recently been advised that you will or could be impacted by retrenchment, see your line manager to find out if a seminar has been arranged for your business unit. Alternatively, use our Enquiry form to contact us and include your business unit, your member (employee) number and contact phone number and we'll get right back to you.

Email us your questions

You may find it convenient to send your personal enquiry using SuperOnline, our secure website service. If you've never used SuperOnline before, enter as a New User. To set up your access you will need your 4-digit PIN (mailed to you when you first joined Telstra Super) and member number. If you need your PIN reset, use our Enquiry form to make your request and a new PIN will be posted to your address. Alternatively call us on 1300 033 166 and if we have your mobile number on file we will SMS your new PIN to you while you are on the phone.