Difficulties proving your identity

Special rules can apply for the identification of Aboriginal or Torres Strait Islander peoples. TelstraSuper may accept alternative forms of identification, such as a statement from a referee, in line with the AUSTRAC Guidance for identification of Aboriginal and Torres Strait Islander peoples.

Requirements for referee statements are outlined in our Indigenous Persons Identity Referral form. If you need assistance in proving your identity please let us know. 

Translation service

Maybe English isn't your first language? We can help with translation services. We've partnered with the National Translation Services to provide assistance at no charge to our members or their dependants. Please call us on 1300 033 166 for more information.

Even if English is your first language, we know sometimes superannuation can be confusing. We're happy to explain things in plain English over the phone if you need extra help.

Members with vision impairment

We use alternative text behind our images so reader programs can describe them to visually impaired members. We also design our website so it still works when you zoom in closer and we limit colours that are deemed hard for colour blind members to read. If something isn't working for you - or you feel it could be improved - please let us know by contacting [email protected]. 

Victims of family violence 

It was confirmed in the 2021/22 Federal Budget that the Government will not proceed with proposed measures to extend the early release of super on compassionate grounds to victims of family violence.

However, victims of family violence may qualify for early access to up to $10,000 from their super under severe financial hardship grounds. To qualify they must:

• have received eligible government income support payments continuously for 26 weeks; and
• not be able to meet reasonable and immediate family living expenses.

You can read more about accessing your super because of severe financial hardship on the Australian Tax Office website here. Early release under severe financial hardship grounds is managed by TelstraSuper.

If you or someone you know is impacted by family violence, call 1800RESPECT on 1800 737 732 or visit www.1800RESPECT.org.au – in an emergency, call 000.

Support during insurance claims

Making an insurance claim can be a tough time of life. If you need help finding out if you're eligible to make a claim or you are in the process of making a claim, we have a dedicated team that can help.

If you're having a hard time and need personal support you can contact Lifeline Australia on 13 11 14 or visit www.lifeline.org.au.

Financial hardship

If you're going through a hard time with your finances TelstraSuper may be able to help. In special circumstances (as defined by legislation) you may be able to access part of your super early. We also offer a range of member education seminars that can help you manage your money.

Need another kind of help?

For further information on any of the above – or if you need another type of assistance – you can contact us on 1300 033 166 or fill out our online contact form.