Due to high volumes of member calls and requests there may be periods of additional waiting times when phoning our Member Services team. We are committed to responding as quickly as possible.
To protect our members and staff against COVID-19 our offices are now closed until further notice. Our services remain operational and are operated remotely. All enquiries must be done by phone or online.
The move to stage 4 COVID-19 restrictions has caused some changes to our outbound communications. Mail confirmation for certain transactions may be delayed. If you make changes to your account, you can view them by logging into your online account.
For more information on COVID-19, early access to super and answers to some of your frequently asked questions please use our COVID-19 chatbot by clicking on the red chat icon in the bottom right corner of your screen, you can also visit our web destination for updates.
For all TelstraSuper enquiries
Call us on 1300 033 166
Fax: 03 9653 6060 International: +61 3 9653 6791
Available on the phone from 8:30am - 5:30pm (Melbourne time) Monday to Friday.
Call us on 1300 033 166 (option 2)
To discuss your advice options or to make a financial planning appointment simply call 1300 033 166 and press option 2 when prompted.
Alternatively, you can request a callback from TelstraSuper Financial Planning using our simple online form.
The Adviser may be able to provide you with advice during this call, or alternatively setup a suitable time for a phone-based appointment.
TelstraSuper Financial Planning office details
Postal enquiries can be sent to TelstraSuper Financial Planning at:
Melbourne PO Box 14309, Melbourne VIC 8001 Brisbane PO Box 10451, Brisbane QLD 4000 Sydney LBA4045, Sydney South NSW 1235 Adelaide PO Box 2397, Adelaide SA 5001
Fax enquiries can also be sent to TelstraSuper Financial Planning on 03 9653 6061.
Any forms related to TelstraSuper can be found on our forms page.
Feedback and Complaints Handling
If you have a concern about your super or you experience a problem, rest assured that we'll do our best to resolve it quickly and efficiently.
If you need to file a complaint, please follow the steps outlined on our Feedback and Complaints Handling page so we can resolve your issue quickly.
Members are required to complete an 'Authority to release information' form, or provide a valid Power of Attorney (POA) to authorise the release of information about your TelstraSuper account to third party authorities, such as your financial adviser, accountant, tax adviser, solicitor, spouse/partner or family member.
The email addresses provided on this site are for the use of TelstraSuper members only. Use of these for the purpose of unsolicited contact by commercial enterprises is prohibited under the Spam Act 2003