Member Research

During February and March 2024 you may be contacted to participate in Member research. Read More.

Contact us

If you've got a question for TelstraSuper or TelstraSuper Financial Planning there are many ways you can contact us.

For TelstraSuper enquiries

We're available on the phone and via live chat from 8:30am - 6:00pm (Melbourne time) Monday to Friday. Closed public holidays.


Call us on 1300 033 166

International: +61 3 9491 6801

Available on the phone from 8:30am - 6:00pm (Melbourne time) Monday to Friday.


Live chat with us

To chat online with a TelstraSuper consultant type simply 'agent' into our chatbot at the bottom of your screen.

We're available 8:30am - 6:00pm (Melbourne time) Monday to Friday

Please note that due to recent large scale cyber-attacks in the community, we are currently implementing additional security checks for withdrawal applications. This may result in longer than usual processing times.


PO Box 14309

For TelstraSuper Financial Planning enquiries

Call us on 1300 033 166

To discuss your advice options or to make a financial planning appointment simply call 1300 033 166 when prompted.

Alternatively, you can request a callback from TelstraSuper Financial Planning using our simple online form.

Request a call from TelstraSuper Financial Planning

The Adviser may be able to provide you with advice during this call, or alternatively setup a suitable time for a phone-based appointment. 


TelstraSuper Financial Planning
PO Box 14309


Any forms related to TelstraSuper can be found on our forms page.

You can now securely upload your completed forms via your SuperOnline account

Find a Form

Upload a completed form

Feedback and Complaints Handling

If you have a concern about your super or you experience a problem, rest assured that we'll do our best to resolve it quickly and efficiently. 

If you need to file a complaint, please follow the steps outlined on our Feedback and Complaints Handling page so we can resolve your issue quickly.

Find out more

Authorised representatives

Members are required to complete an 'Authority to release information' form, or provide a valid Power of Attorney (POA) to authorise the release of information about your TelstraSuper account to third party authorities, such as your financial adviser, accountant, tax adviser, solicitor, spouse/partner or family member. 

The email addresses provided on this site are for the use of TelstraSuper members only. Use of these for the purpose of unsolicited contact by commercial enterprises is prohibited under the Spam Act 2003


For all employer enquiries, please contact our employer services team.