We’re currently receiving increased call volumes which means the wait to speak to a Member Services consultant may be a little longer than usual.

If you’re calling about your insurance you can find out more information by visiting telstrasuper.com.au/pys otherwise we’ll aim to answer your call as soon as possible.

Contact us

If you've got a question for TelstraSuper or TelstraSuper Financial Planning there are many ways you can contact us.

For all TelstraSuper enquiries

Call us on 1300 033 166

Fax: 03 9653 6060 International: +61 3 9653 6791

Available on the phone from 8:30am - 5:30pm (Melbourne time) Monday to Friday.

Closed on public holidays.

Mail

Telstra Super
PO Box 14309
MELBOURNE VIC 8001

Online

fill out our online contact form

Email us

In Person

Head office reception
(8.30am – 5.00pm Melbourne time)
03 9653 6000

Level 8, 215 Spring Street
Melbourne VIC 3000 (map)

For TelstraSuper Financial Planning enquiries

Call us on 1300 033 166 (option 2)

To discuss your advice options or to make a financial planning appointment simply call 1300 033 166 and press option 2 when prompted.

Alternatively, you can request a callback from TelstraSuper Financial Planning using our simple online form.

Request a call from TelstraSuper Financial Planning

The Adviser may be able to provide you with advice during this call, or alternatively setup a suitable time for a phone-based or face to face appointment.

TelstraSuper Financial Planning office details

In person

Offices open 8:30am - 5:00pm (local time) Monday to Friday.

Melbourne	Level 8, 215 Spring Street, Melbourne VIC
Brisbane	Level 10, 116 Adelaide Street, Brisbane City QLD
Sydney	Level 3, 66-74 Clarence Street, Sydney NSW
Adelaide	Level 13, 99 Gawler Place, Adelaide SA

Post

Postal enquiries can be sent to TelstraSuper Financial Planning at:

Melbourne	PO Box 14309, Melbourne VIC 8001
Brisbane	PO Box 10451, Brisbane QLD 4000
Sydney	LBA4045, Sydney South NSW 1235
Adelaide	PO Box 2397, Adelaide SA 5001

Fax

Fax enquiries can also be sent to TelstraSuper Financial Planning on the following fax lines:

Melbourne	03 9653 6061
Brisbane	07 3331 9393
Sydney	02 8257 6262
Adelaide	08 8413 6464

Forms

Any forms related to TelstraSuper can be found on our forms page.

Find a Form

Feedback and Complaints Handling

If you have a concern about your super or you experience a problem, rest assured that we'll do our best to resolve it quickly and efficiently.

If you need to file a complaint, please follow the steps outlined on our Feedback and Complaints Handling page so we can resolve your issue quickly.

Find out more

Authorised representatives

Members are required to complete an 'Authority to release information' form, or provide a valid Power of Attorney (POA) to authorise the release of information about your TelstraSuper account to third party authorities, such as your financial adviser, accountant, tax adviser, solicitor, spouse/partner or family member.

The email addresses provided on this site are for the use of TelstraSuper members only. Use of these for the purpose of unsolicited contact by commercial enterprises is prohibited under the Spam Act 2003