Making a claim

We all hope we never have to make a claim. However, when things do go wrong and you’re involved in an accident, suffer from illness or experience a loss we're here to help guide you through the process. 

We understand that this may be a difficult time, so we’ll do our best to make applying for a claim payment simple. If you are well prepared and you have all the information that we need, making a claim is usually straightforward and quick.

What is the claims process?

We have adopted a simple and compassionate approach to claims and have outlined the step-by-step process in the following documents. 

Are you claiming as a result of a death?

Making a death claim

Have you suffered a serious injury or illness?

Making an income protection claim

Making a Total and Permanent disablement claim

Have you been diagnosed with a terminal illness?

Making a Terminal Illness claim

Ready to lodge a claim?

Once you're ready to lodge your claim give us a call on 1300 033 166. If you have any questions throughout the process we're here to help you.