Feedback and complaints handling

If you have a concern about your super or experience a problem, rest assured that we'll do our best to resolve it quickly and efficiently. If you need to file a complaint, please follow the steps outlined below.

Let us know

Call us on 1300 033 166 between 8.30am and 5.30pm (Melbourne time), Monday to Friday and we'll try our best to resolve the issue over the phone.

If the issue cannot be resolved during the call, it will be referred to the Complaints Officer. Alternatively, you can make a written complaint to:

Complaints Officer
Telstra Super Pty Ltd
PO Box 14309
Melbourne Victoria 8001

Email: [email protected]

If you're not happy

If your complaint is not resolved within 45 days or you feel that you didn’t get the correct or fair outcome, you may refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution scheme that provides an independent complaint resolution service for consumers in the financial system. Consumers can access AFCA free of charge.

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (free call)
Email: [email protected]
Website: www.afca.org.au

For more information about our complaints process, read our Complaints policy.