Feedback and complaints handling

If you have a concern about your super or you experience a problem, rest assured that we'll do our best to resolve it quickly and efficiently. If you need to file a complaint, please follow the steps outlined below.

Let us know

Call us on 1300 033 166 between 8.30am and 5.30pm (Melbourne time), Monday to Friday and we'll try our best to resolve the issue over the phone.

If you're not happy

If you feel you didn't get the correct or fair outcome, your complaint will be referred to TelstraSuper's Complaints Officer or, if you would like to put your complaint in writing, then you can address it to:

Complaints Officer
Telstra Super Pty Ltd
PO Box 14309
Melbourne Victoria 8001

We will then send you a written summary of your complaint, together with a proposed course of action, and ask you to confirm our understanding of the matter. The Complaints Officer will review the matter and work to resolve the problem as soon as possible, within a maximum of 90 days. 

Taking it further

If, after 90 days,  it has not been resolved to your satisfaction, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA)

AFCA is a new external dispute resolution scheme established to deal with complaints relating to the financial system and to provide fair and independent financial services complaint resolution that is free to consumers:

Online: www.afca.org.au
Email:  info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, MELBOURNE VIC 3001