We’ve made it easier for you to manage your super by making more transactions available in SuperOnline. It's faster and more secure to choose the Complete Online link where available. Where this is not available, you can simply download the PDF form and securely upload it via your SuperOnline account or return it to us by post. Don't forget to attach or enclose any additional documentation that may be required.

Types of Transactions — Accumulation and Defined Benfit service standard (business days)
Open a TelstraSuper Personal Plus account 4
Consolidate super from another Fund
3
Search and consolidate Super via ATO
9
Receive contributions – Post-tax, tax deductible, Downsizer, spouse
2
Receive contributions - Employer & Pre-tax
10
Register for Direct Access
4
Update personal details (excluding mobile numbers)
3
Update investment choice
2
Nominate/change non-binding beneficiaries
4
Renew a binding nomination
5
Withdraw a lump sum
4
Withdraw due to financial hardship or compassionate grounds
4
Transfer to a Self-Managed Super Fund (SMSF)
3
Acknowledgement of a new insurance underwriting application
2
Confirmation of outcome of a new insurance underwriting application
4
Acknowledgement of a new claim submission
2
Response to an email enquiry 5
Super summary
3

 

Types of Transactions — RetireAccess service standard (business days)
Open a Retirement income stream account (without Direct Access) 5
Open a Retirement income stream account (with Direct Access)
10
Open a Transition to retirement (TTR) income stream account
4
Open a RetireAccess Lifetime Pension
14
Register for Direct Access in an existing Retirement income stream account
4
Update personal details (excluding mobile numbers)
3
Update investment choice
2
Update Cash Allocation feature (Retirement income stream accounts only)
1
Update bank details
3
Update payments (amount, frequency, suspend) or income drawdown
3
Nominate/change non-binding beneficiaries
4
Renew a binding nomination
5
Acknowledgement of a new insurance underwriting application
2
Confirmation of outcome of a new insurance underwriting application
4
Acknowledgement of a new claim submission
2
Make a lump sum withdrawal or an additional one-off income payment
4
Response to an email enquiry 5
Super summary
3

 

Important information

  • The above service standards represent the timeframes that we strive to process transactions within. TelstraSuper does not warrant or guarantee that transactions will be processed within these service standards.
  • All of the service standards commence from the date we receive all the necessary requirements/documents for each transaction.
  • TelstraSuper will not process transactions if the personal details differ from the details that we hold on your account and will not be responsible for the delay or other consequences due to the details not matching.
  • From time to time TelstraSuper may contact you to request additional information and to verify instructions.

If you would like to find out more information about TelstraSuper’s products, please contact us by email at [email protected] or use the Contact Form on the website to make a request about a specific product, and we will arrange for a Member Contact Centre Consultant to call you to discuss that product. Alternatively, you can call us on 1300 033 166 to ask for further information about our products.

 

We're here to help

At TelstraSuper we're here to help you build a secure financial future. Before making any significant financial decisions we would encourage you to speak to TelstraSuper Financial Planning that has a team of phone based Advisors who can provide you with general and simple personal advice over the phone to help you work out how much insurance you need. There's no additional cost for our phone based service as this is included in your TelstraSuper membership.

Contact us to discuss your insurance or if you have any other financial advice queries.

Call 1300 033 166 or REQUEST A CALL