Insurance Frequently Asked Questions
This information is general advice only and does not take into account your individual objectives, financial situation or needs. Before acting on any advice you should assess whether it is appropriate for you and consider talking to a financial adviser. Before making any decision or acquiring any product you should obtain and review its product disclosure statement by calling 1300 033 166 or by visiting our Product Disclosure Statements and Guides.
Types of insurance claims
Death benefit claim FAQs
- Who can receive a Death benefit?
- Can more than one beneficiary receive a Death benefit?
- Who can lodge a Death benefit claim?
- How is a Death benefit calculated?
- Does a Death benefit form part of the deceased member’s estate?
- What type of nomination can a member make for their Death benefit?
- Can a dependant who lives overseas be nominated?
- Will a binding nomination remain valid if a nominated beneficiary dies before the member or ceases to be a dependant?
- Where there is no valid binding nomination in effect how does the Trustee determine to whom to pay a member’s Death benefit?
- How are Death benefits paid?
- Is tax payable on Death benefits paid as a lump sum?
- Can an objection be lodged against the Trustee’s decision about the distribution of a Death benefit?
Income Protection claim FAQs
- What is the process for making an Income Protection benefit claim?
- How much Income Protection will I receive?
- What evidence do I need to provide?
- How long will it take to assess my Income Protection claim?
- How long will it take until I start receiving Income Protection payments and how long will the payments last?
- Do I have to use up all my leave before I receive an Income Protection payment?
- What happens if I go back to work part-time?
- Am I required to do anything further once I start receiving Income Protection payments?
- What if I’m not happy with the review process or the outcome of my TPD, Income Protection or Terminal Illness claim?