Member research during July and August

July 8, 2019

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You may be contacted between 11th of July and 21st of August 2019 as part of a research project into member satisfaction with super funds.

At TelstraSuper we are committed to delivering better retirement savings outcomes for our members. We conduct member research and participate in industry based member research on a regular basis. The opinions and feedback our members provide are critical to helping us ensure that the products and services we offer are the right ones to meet the needs of our members.

The CSBA FEAL Member NPS Survey

During July and August 2019 we are joining approximately 25 super funds to participate in an industry association led research study, the Member Net Promoter Score Survey. 

This short phone based survey is organised by Fund Executives Association Limited (FEAL) and conducted by the research organisation Customer Service Benchmarking Australia(CSBA).

This survey focuses on member satisfaction and allows us the ability to benchmark our performance against other funds as well as to gain insight into specific drivers of member satisfaction for TelstraSuper. The survey will also run again in February 2020.

Your information

TelstraSuper has provided limited member contact details to CSBA to enable participation in the research. CSBA have signed a privacy deed of confidentiality with TelstraSuper and have committed to ensuring that all member data will be kept secure and used only for the purposes of undertaking this research. You will not be asked to provide sensitive information such as bank details, login details, pin numbers or tax file numbers.

Research outcomes are reported in aggregate and member responses are not reported in a way that allows them to be linked back to an individual member. All information will be treated as per our privacy statement.

What should you do?

If you are contacted to participate in this research we would be very grateful for your participation and the feedback you provide via the survey. Please be assured that it is legitimate research on behalf of TelstraSuper. 

If you do not wish to be contacted to participate in this or any other research for TelstraSuper you can unsubscribe for research by adjusting your communication preferences in your SuperOnline account. Alternatively you can contact us between 8.30am and 5.00pm (Melbourne time) Monday to Friday on 1300 033 166 if you have any queries.

Any general advice has been prepared without taking into account your objectives, financial situation or needs. Before you act on any general advice, you should consider whether it is appropriate to your individual circumstances. Before making any decision, you should obtain and read the relevant Product Disclosure Statement and Target Market Determination or call us on 1300 033 166 for copies of these documents. You may wish to consult an adviser before you make any decisions relating to your financial affairs. To speak with an Adviser from TelstraSuper Financial Planning call 1300 033 166.