At TelstraSuper we take cyber security very seriously and we have controls in place which aim to protect your information and your account. As a result of a recent a large-scale cyber-attack we are implementing some additional measures to help protect and safeguard your account.
- Performing additional security and verification checks when you transact on your account
- Requesting extra security verification details from you when you call us.
- Providing you with the option to add additional security questions to your account when you call us.
- As a result of the above, processing times on certain transactions may take longer than normal.
Know the tricks
Here are some of the main tactics scammers use to reel you in and tips on how to stay safe.
Pressure or threats
Most reputable companies won’t pressure or threaten you to take an action. If an offer really seems too good to be true, it just might be a scam. Some scammers might approach you with offers to invest in their company with amazing returns or access your super early. Don’t be afraid to ask to call the company back and do your own research before handing over any money (or sensitive information!).
You can learn how to check if an investment is genuine on the ASIC MoneySmart Website.
Fake websites and links
Scam websites, advertisements or emails often have strange URLs. If you’re on a computer, you can hover your mouse over the link to see a preview of the link URL in the status bar. Then, check to see if the link site matches the site that it should be from. When in doubt, always go directly to the source, especially if you're dealing with any sort of cash or transactions. Most legitimate businesses will have a website and a number to call them for confirmation.
Typos or low resolution images
While companies sometimes make mistakes, emails full of typos or poor imagery are usually fakes. If in doubt, contact the company directly (getting their details from a trusted source) and confirm before entering any personal information.
Reputable companies won’t ask you to send large amounts of unsolicited personal information. For example, at TelstraSuper we’ll never ask you to email us your sensitive personal information like bank details, login details, pin numbers or tax file numbers.
Phone scammers will take advantage of stressful times and represent a company needing your information. If you are uncomfortable with the amount of information being asked for say you will call the company back directly and get the company direct line from the internet not from the caller. Never send money or give credit card details, online account details or copies of personal documents to anyone you don’t know or trust.
Rise in superannuation scams
The Australian Securities and Investment Commission and Australian Federal Police have been conducting investigations into cybercrime activity relating to superannuation.
In particular, there have been reports of phone based scams relating to superannuation early-release and insurance in super, with scammers seeking information about people's accounts.
While TelstraSuper has a range of security measures in place to protect your money, there’s also a few things you can do to help keep your super safe such as:
- Choosing a secure password and updating it regularly
- Not accessing your online super account on public computers like internet cafes or libraries
- Securing your postal mail and keeping an eye out for missing mail
- Keeping your computer and phone software up to date
- Reviewing your super statement and reporting any suspicious transactions or activity to us.
If you notice unusual transactions on your account please contact us immediately on 1300 033 166.
For more information on identity crime, including how to protect your identity and where to go for help if you think your identity has been compromised, visit ASIC’s Moneysmart Identity Fraud page.
What you can do if you’ve been scammed
If you think you could have been involved in a financial or investment scam you should report it to the Australian Securities and Investments Commission right away.
If you have sent money or information to a scammer, contact your bank immediately. They may be able to stop a money transfer or close your account if the scammer has your account details. You should also contact the business the scam is pretending to represent.
ASIC MoneySmart share a useful list of steps to take if you’ve been scammed.
Not sure if it’s from us?
TelstraSuper uses a range of ways to communicate with members including email, text message, direct mail and outbound calling. If you’re unsure if a communicate you’re receiving is genuine you can contact us on 1300 033 166 between 8.30am and 5.30pm Monday – Friday (Melbourne time). If in doubt, don’t click – call us instead.