Statements are produced annually (1 July to 30 June). You’ll most likely be notified via email or SMS when it’s ready to view in your online account, SuperOnline, or via the TelstraSuper App.

If you prefer to receive your statement and other written communications (excluding marketing material) by post, you can update your preference by logging in to your SuperOnline account or via telstrasuper.com.au/subscribe or by calling us.

Your statement will generally be available around 6 to 8 weeks after the end of the statement period. The statements provide extensive information about your account and so do take some time to produce, test and review for accuracy.

You don't need to wait for the arrival of your statement to track the performance of your account. You can check your current super balance and other information about your account any time by logging into SuperOnline or using our TelstraSuper app. You can also keep up to date with the latest investment performance on our website and change your investment options (if any) in SuperOnline or by completing a form available at telstrasuper.com.au/forms

The personalised ‘Balance projection at retirement’, available in SuperOnline, displays your current estimated retirement balance and an estimate of the annual/fortnightly income this will provide. A simple graph puts this in context by displaying how your fortnightly income is tracking against The Association of Superannuation Funds of Australia (ASFA) target for a comfortable retirement. This graph only displays for eligible* members.

If you don't see the projection on your dashboard you can use the retirement income projector to estimate your projected super balance in retirement. You can also estimate your retirement budget, see how much age pension you may qualify for and compare different scenarios. 

*an eligible member is aged 18 to 75, only has one TelstraSuper account, has been a member greater than 12 months, has received an employer contribution in the current financial year and has a total account balance of less than $1 million.

We've capped the account balance history to five years based on your current TelstraSuper Personal Plus or TelstraSuper Corporate Plus account. If you've changed accounts within TelstraSuper in the last five years, your previous account balances will not appear. 

To see your account balances beyond what is shown on your statement, you can download your statements via SuperOnline.

It's not possible to include all types of transactions in this section. 'Other' may include items such as fee rebate or adjustments. You can check the transactions covered by 'other' in the transaction listing in your statement.

The value of your accumulation super is calculated using unit pricing. You are issued units for each investment option you hold and your balance is calculated by multiplying the value of these units with the daily unit price. All contributions made by you or your employer, as well as transfers from other funds and switches into an investment option are used to buy units in the investment option(s) you have chosen. Any money withdrawn from your account, as well as any taxes, administration fees and insurance premiums (where applicable) reduces the number of units you hold.

The value of your units can go up or down from day to day as it reflects returns on the investments in your chosen investment option(s). A new unit price is set daily as the value of the underlying assets in the investment option(s) changes and can be seen here.

Login to SuperOnline to see your personalised dashboard which shows your latest estimated super balance and the units you hold and the investment option/s they are held in.

Find out more or read the Additional Information About Your Super Guide.

Only the investment options you had money invested in at any time during the period are listed, thereby simplifying and personalising your statement to your situation. You can check the up-to-date performance of all investment options at any time on our investments page.

Your statement includes a snapshot of your insurance benefits, designed to make it easy for all members to understand. You can view the breakdown of your default, voluntary death and TPD cover any time via SuperOnline.

You can view how much of your super is taxable and non-taxable for your accumulation account via SuperOnline. In the ‘Balance’ tab simply click on Request my balance and wait for it to calculate. Alternatively, you can call us on 1300 033 166 and we'll be able to help.

The fees and costs deducted from your investment cover amounts that have reduced the return on your investment which are not reflected as transactions listed on your statement or in the ‘Additional explanation of fees and costs’. They are deducted in the calculation of daily unit prices.

They include

• estimated investment fees and costs and indirect investment costs which TelstraSuper pays directly, such as management fees, any applicable performance fees charged by investment managers and fees paid to our custodian, and
• transaction costs relating to TelstraSuper’s buying and selling of investments which may include third party transaction costs such as brokerage, buy-sell spreads, settlement costs, stamp duty, foreign exchange costs and clearing costs and costs incurred in or by an interposed vehicle.

For more information, please refer to your relevant product disclosure statement available at telstrasuper.com.au/pds