Statements are produced annually (1 July to 30 June). You’ll most likely be notified via email or SMS when it’s ready to view in your online account, SuperOnline, or via the TelstraSuper App.

If you prefer to receive your statement and other written communications (excluding marketing material) by post, you can update your preference by logging in to your SuperOnline account or via telstrasuper.com.au/subscribe or by calling us.

Your statement will generally be available around 6 to 8 weeks after the end of the statement period. The statements provide extensive information about your account and so do take some time to produce, test and review for accuracy.

You don't need to wait for the arrival of your statement to track the performance of your account. You can check your current super balance and other information about your account any time by logging into SuperOnline or using our TelstraSuper app. You can also keep up to date with the latest investment performance on our website and change your investment options (if any) in SuperOnline or by completing a form available at telstrasuper.com.au/forms

Your statement includes a snapshot of your insurance benefits, designed to make it easy for all members to understand. You can view the breakdown of your default, voluntary death and TPD cover any time via SuperOnline.

The fees and costs deducted from your investment covers amounts that have reduced the return on your investment which are not reflected as transactions listed on your statement or in the ‘Additional explanation of fees and costs’. They are deducted in the calculation of unit prices.

They include

• investment related fees which TelstraSuper pays directly, such as investment management fees, any applicable performance fees charged by investment managers who generate strong returns and fees paid to our custodian; and
• transaction costs relating to TelstraSuper’s buying and selling of investments which may include third party transaction costs such as brokerage, buy-sell spreads, settlement costs, stamp duty, foreign exchange costs and clearing costs.

The fees and costs deducted from your investment do NOT include fees such as administration fees, activity fees, advice fees or insurance fees (which are listed as transactions on your statement).

For more information, please refer to your relevant product disclosure statement available at telstrasuper.com.au/pds

You can view how much of your super is taxable and non-taxable via your online account by generating a quote and downloading the Super Summary. Or, you can  call us on 1300 033 166 and we'll be able to help.