Keeping your account safe is our priority

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Keeping your account safe is our priority

At TelstraSuper we take cyber security very seriously and we have controls in place which aim to protect your information and your account.

These include:

  • Performing additional security and verification checks when you transact on your account
  • Requesting extra security verification details from you when you call us.
  • Providing you with the option to add additional security questions to your account when you call us.
  • As a result of the above, processing times on certain transactions may take longer than normal.

Other steps to protect your super

  • Always remain vigilant against phishing and other scam communications. TelstraSuper will never ask you to click a link to log into your account or provide personal details via an email or an SMS. TelstraSuper will never threaten you to take action on your account. You can find more information in this article.
  • If you are concerned that you may have been subject to identity theft, consider visiting the IDCARE website. IDCARE have released a Response Fact Sheet relating to the recent data breach.

Not sure if it's from us?

TelstraSuper uses a range of ways to communicate with members including email, text message, direct mail and outbound calling. If you're unsure if a communicate you're receiving is genuine you can contact us on 1300 033 166. If in doubt, don't click – call us instead.

Any general advice has been prepared without taking into account your objectives, financial situation or needs. Before you act on any general advice, you should consider whether it is appropriate to your individual circumstances. Before making any decision, you should obtain and read the relevant Product Disclosure Statement and Target Market Determination or call us on 1300 033 166 for copies of these documents. You may wish to consult an adviser before you make any decisions relating to your financial affairs. To speak with an Adviser from TelstraSuper Financial Planning call 1300 033 166.