Eligible* members now have access to a new online insurance portal which they’ll be able to access through their TelstraSuper online account. Here’s some of the ways you can get the most from it.

Check and/or apply to change your level of insurance cover

Login to see your current levels of insurance cover such as Death cover, Total Permanent Disablement cover and Income Protection cover. From there you can:

• apply to change (including increase) your cover or cancel if you wish;
• transfer cover from another insurer; and
• apply for additional insurance cover without providing medical evidence if you meet one or more ‘life events.’ Find out more about life events

It’s important to understand that if you want to make changes to your insurance cover online, they’re not instantly granted - `you’re simply completing the application process online and any changes are subject to approval by our insurer. Our insurer, MLC Life Insurance, will contact you if they need any further information and we’ll let you know the result of your application.

If you choose to cancel your insurance cover and then want it back later, your ability to restart your cover may be subject to health assessment and acceptance by the Insurer, and you may not be able to get cover or the same level of cover that you had previously.

CHECK YOUR COVER

Online calculators

Before making any changes to your insurance cover, you might like to try our Needs Calculator. This can help you understand how much cover you might need based on the information you enter about your personal circumstances. For example if you have debt like a mortgage to pay or family members to financially support.

You can also use our Premium Calculator to get an estimate of how much the premium cost will be for a nominated amount of cover for your membership type. Premiums  for member paid insurance inside super will be deducted directly from your super account. More information about insurance cover premiums is contained in the relevant insurance policy and in the relevant Product Disclosure Statement and Insurance Guide for your membership division available on our website.

TRY THE CALCULATORS

Make and track insurance claims

While we hope you never have to claim on your insurance, if you do, you can now submit your claim through the portal. You can then track the progress of your insurance claim, so you know what’s happening at every step of the way^.

Access health and wellness programs

As part of our new online insurance portal, members can also access a range of health and wellness programs such as the Best Doctors Service and Mental Health Navigator. The new programs are included as part of your insurance cover – there’s no additional cost.

LEARN MORE

Things to think about

While the online insurance portal allows you to apply and to make changes to your insurance cover online, it’s still important to think carefully before you proceed. You need to check that any changes are right for you and your personal circumstances. You should also read the relevant Product Disclosure Statement and Insurance Guide for full details.

If in doubt about how a change will affect your insurance coverage, you can call us on 1300 033 166. More complex situations may also benefit from speaking to an adviser from TelstraSuper Financial Planning.

*Eligible members are members with an account that allows insurance cover to be applied under our insurance Policy and who are registered users of SuperOnline. Eligible members must also have a valid email address and reside in Australia.

^If we've received a claim with a confirmed date of disablement prior to 1 July 2020, our previous insurer, TAL, will continue to be responsible for assessing and paying the claim if it's approved. You won’t be able to track the progress of this claim in the online insurance portal.